Contact Us / FAQ
Do you ship internationally ?
Yes, we ship anywhere in the world ! Simply add your items to the cart and click on "Estimate Shipping" to get a quote on shipping charges. You will be responsible for the import duties and other customs fees for your package. As each country has different customs practices, we cannot be responsible for shipping delays and fees due to customs.
Do you provide free shipping ?
Yes, we do! We offer free shipping (standard mail, unregistered) for Singapore addresses, for all orders above S$59.
How are the shipping charges calculated ?
Shipping rates are calculated based on weight and size of items, so you only pay for what you ship. If you are an international customer, you may be charged import duties and charges by the customs of your country. This is outside of our control and we are unable to give you an estimate.
What are Gracesmiths’ shipping methods ?
You can choose between "Standard" and "Express" shipping options when you check out. Do check your mailing address to ensure that it is correct before placing the order. If you are using your PayPal account, make sure that the address in your PayPal account is up-to-date. We will only be responsible for shipping and handling charges on items that we sent incorrectly. We will not be responsible for items lost, stolen or damaged during the shipping process or due to incorrect mailing address being provided.
How long does it take to receive products ?
We aim to process and ship out all orders within 2 working days of receiving payment. You will receive an automated email notification once your order is shipped out. Below is a table that shows the estimated* shipping times:
|Estimated Delivery Times*|
|Standard Shipping||Express Shipping|
|Within Singapore||2-3||Not available|
|Major cities in Asia and Territories in the Pacific||3-10||1-4|
|Major cities in Middle East, Africa, Europe and America||4-12||1-6|
* Delivery times are estimated only. Items may be subjected to customs inspection which may require additional delays.
During festive seasons such as Christmas, please add another 3-4 working days to the above estimated delivery times. Please note that Gracesmiths will not be responsible for items lost, stolen or damaged during the shipping process.
What if my package is refused or undelivered ?
Should a package be refused or returned to us unopened, the customer shall be charged the shipping cost of the order amount and/or pay additional shipping costs to re-ship the order.
How do I track my orders for delivery ?
If you are using International Express shipping, a tracking number will be included our email notification to you when your order has been shipped out. All other shipping options will not have a tracking number unless you opt to register your mail at an additional SGD2.24 for local shipments and SGD2.20 for international shipments. Please note that for international shipments, tracking numbers will only be available for following destinations using registered mail:
Brazil, Canada, China, Croatia, Cyprus, Denmark, Finland, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Malta, Moldova, New Zealand, Norway, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, Taiwan, Turkey, Thailand, United Arab Emirates, USA
We highly encourage you to register your mail for added peace of mind as Gracesmiths will not be responsible for items lost, stolen or damaged during the shipping process.